Shipping Policy

Last updated: 20 October 2026

At [Pawpuff], we are committed to providing a smooth and reliable shopping experience for our customers and their pets. This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store.

1. Order Processing Time

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing before dispatch. Processing times may vary during busy periods, public holidays or promotional events.

You will receive an order confirmation email after placing your order.

2. Shipping Destinations

We currently aim to serve customers across the United Kingdom, subject to product availability and delivery coverage.

Available delivery destinations will be confirmed at checkout. Some locations may have additional delivery restrictions or charges.

3. Shipping Times

Estimated delivery times depend on the product, dispatch location and delivery service selected.

• Standard Shipping: [7 to 8 days]

Delivery estimates begin after order processing and are not guaranteed unless expressly agreed.

We will make reasonable efforts to deliver orders within the stated timeframe and keep customers informed of significant delays.

4. Shipping Costs

Shipping charges, including any applicable delivery options, will be displayed at checkout before you complete your purchase.

If free shipping is available on selected orders, any applicable conditions will be clearly stated on our website.

5. Order Tracking

Where tracking is available, tracking information will be provided by email once your order has been dispatched.

Please allow time for the courier's tracking system to update after dispatch.

6. Delayed or Missing Orders

Delivery delays may occur because of weather conditions, courier disruptions, public holidays or other circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at [raza483613@gmail.com].

We will investigate the issue and work with the delivery provider where necessary. We remain responsible for resolving delivery issues in accordance with applicable consumer law.

7. Incorrect Delivery Information

Please ensure that your delivery address, postcode, email address and contact details are correct when placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.

8. Damaged or Incorrect Items

If your order arrives damaged, incomplete or different from what you ordered, please contact us at [raza483613@gmail.com] and include your order number and photographs where appropriate.

We will review the issue and explain the available resolution in accordance with our policies and your statutory rights.

9. International Orders and Customs

If international shipping is offered, additional delivery times, customs duties, import taxes or other charges may apply depending on the destination and applicable rules.

Any relevant charges and responsibilities will be communicated as required before purchase.

10. Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer law.

Where no other delivery period has been agreed, applicable UK law generally requires goods to be delivered without undue delay and within 30 days of the contract being made.

11. Contact Us

If you have questions about shipping or your order, please contact us:

Store Name: [Pawpuff]
Email: [raza483613@gmail.com]
Website: [Your Store URL]

We appreciate your trust in our store and thank you for choosing us for your pet's needs.